At Gadtke & Beyer, we understand that your case is important to you. It is important to us as well. And we are committed to doing everything possible to make sure that your identity is respected and that your dignity is preserved at all times throughout the process.
The law prohibits us from guaranteeing the outcome of your case. But, it does not prohibit us from guaranteeing the service you receive. We promise to provide you with the very best in customer service. As evidence of our commitment, We Promise to Always Do the Following:
- Listen When You Speak: We work for you. We promise to always give you our full, undivided attention whenever we meet. We also promise to listen to your ideas, concerns, and worries, no matter how small they may seem.
- Update You on the Status of Your Case: We promise to update you on any case developments the same day they occur. No exceptions. You deserve to know exactly what is happening on your case at all times.
- Timely Respond to Telephone Calls and Emails: We promise to respond to your telephone calls and emails by the end of the next business day, usually much sooner.
- Timely Send You Copies of All Mail Related to Your Case: We promise to forward you copies of all mail related to your case on the day it is received by our office.
- Give You Our Honest Opinion: We promise to always give you our honest opinion (based on our experience and knowledge of the law) about any case goals or strategy you may be considering, even if it means telling you something you do not want to hear.
If, at any time during your case, we fail to deliver on any of our customer service guarantees, please let us know. We will apologize for our mistake and do what is necessary to fix the problem. Your business is important to us. Thank you for the opportunity to serve you!
Robert W. Gadtke and Marcus P. Beyer
